Posting Date

12/17/2024

Requirements

• Must have a high school diploma, equivalent, or higher level of education
• Must have 2-3 years of customer service, reception, or business experience
• Previous phone experience and knowledge of basic office procedures/equipment and computer systems required
• Familiarity with medical terminology and prior health care experience desirable
• Previous cash handling experience is preferred
• Optical technician school training or equivalent preferred
• 3 years’ experience in the optical field preferred
• ABO certification preferred

Work Hours

1) We are seeking a full-time (36 hours/week) registration/optician to work days 7:30 am- 5:00pm at the Platteville Eye Clinic.

Job Summary

– The Registration/Scheduling Representative, under the supervision of the Clinical Manager, provides exceptional customer service by serving as the frontline ambassador of service between the patient and the Medical Center. The Registration/Scheduling Representative ensures a positive patient experience from the time a patient accesses the system.

– The Optician assists customers with frames and lens selection; takes optical measurements (facial, P.D., seg. ht.); evaluates patient for assistance in lens design; verifies order; quotes patient, properly fits spectacles for patient; and makes fitting adjustments after sale.

Essential Job Functions and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

1. Promotes the company in a courteous and professional manner at all times, and directs efforts to fulfill all patients’ optical needs, maximizing sales in the process.
2. Orders, labels and ensures that all frames are adjusted, cleaned, and arranged by brand in display racks.
3. Cleans, orders and prices all items (i.e. spec chains, magnifiers, half-eye readers, instant suns and lens cleaner kits).
4. Maintains supply inventories (cases, frame parts, etc.)
5. Files all delivered prescriptions neatly, in alphabetical order.
6. Keeps shop, reception, and optical area neat and clean
7. Rotates displays as needed
8. Performs reception, patient financial services, and optical record duties as appropriate.
9. Conducts patient history in manner and format required by optometrist or supervisor.
10. Assesses and records visual acuity.
11. Neutralizes and records spectacle prescription by the means of a lensometer, manual or automatic.
12. Educates patients on important aspects of eye care by explaining the principles of basic eye care and testing procedures being performed
13. Performs frame adjustments and repairs.
14. Monitors service levels from current lens labs and reports any decrease in service to Clinical Manager
15. Responsible for sending all weekly and monthly reports to the regional supervisor on a timely basis including invoice receiving report complete with all invoices, sent on a weekly basis, and daily transaction sheet, sent on a regular basis/
16. Responsible for efficiently managing his/her on site inventory.
17. Checks items in the optical area, including contacts, for expirations.
18. Maintains equipment in a preventative maintenance program (i.e. proper handling, care, cleaning, changing bulbs, batteries, etc.).
19. Manages patient complaints/problems.
20. Ensures that all company policies and procedures are followed; reports any discrepancy or change in policy to the Clinic Manager.
21. Adheres to Southwest Health’s value-based behavior standards.
22. Understands and adheres to Southwest Health compliance and HIPAA standards as they appear in the Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.
23. Ensures that each patient is scheduled with the appropriate provider based on the reason for their visit.
24. Registers new patients completely and accurately.
25. Understands and follows the proper steps to search for a patient record and the set up of new accounts. Validates, verifies or adds insurance, including third party insurance.
26. Performs cashiering functions including the collection of co-payments and self-pay balance payments as well as balancing the cash drawer daily, voiding payments as needed and researching issues prior to closing.
27. Schedules appointments for patients by following individual provider protocols and workflows to ensure accuracy in scheduling.
28. Strives to understand and meet the needs of the patient when multi-tasking, switches gears quickly when checking in, collecting payments, scheduling, rescheduling, coordination multiple appointments and canceling appointments.
29. Collects co-payments at the time of service.
30. Answers the telephone within 20 seconds (4 rings) and uses the appropriate greeting to include: the clinic/department, your name and an offer to assist.